100% Money Back & Satisfaction Guarantee
At Furmia, it is our absolute priority that all customers are completely satisfied when shopping with us.
If you are unhappy with the order you have received, we will gladly issue a replacement or a refund within 30 days after your order has been delivered.
Please contact us at firstname.lastname@example.org for any questions/concerns regarding your order.
We reserve the right to decide to grant our policy depending on the concern of the product.
Returns & Exchanges
We allow you to return or exchange your order within 30 days it has been delivered to your address (according to tracking information) as long as it is left unused - if your cat used it, we will not be able to refund you.
Because we offer free shipping costs for all customers, we are unable to cover the shipping costs to return or exchange your merchandise.
If you need to return your order for a refund, please contact us at email@example.com for instructions.
What If The Product I Received Was Defective?
If the item(s) you received are defective, please contact us at firstname.lastname@example.org and we will either issue a full refund, replacement, or repair depending on the circumstances of the situation.
Note that customers are responsible for returning the defective unit to us before we can issue a replacement.
When Will I Be Refunded For My Return?
Refunds are processed as soon as we receive the returned items in our department.
It can take anywhere between 5-10 business days for the refunded amount to show on your bank statement. If it has been beyond this period, we advise contacting your bank to see if there might be a pending credit waiting to post.
We highly recommend all customers to get a tracking number from their local post office when sending their items back to us.